Ordering

1. Once an order has been placed with Elizabeth Hall Bridal it cannot be amended with regards to style, colour, and size.
2. Your signature is authorisation that you are happy with the size ordered. Once the order is completed, the size cannot be changed.
3. Although we order in your nearest size according to each designers’ size chart there may be some alterations needed.
4. All orders are non- transferable and non-refundable.
5. Whilst every effort will be made to ensure that the order arrives on time, Elizabeth Hall Bridal will not be held responsible for any delay, as all delivery dates quoted are an approximation only.

Payment for purchases

1. A 50% deposit is required on all goods and services when the order is placed or purchased from our stock selection. If the item purchased is from the current sample sale, payment is required in full at the time of purchase.
2. The remaining balance must be paid, and item collected within 30 days of your order arriving or from today’s date if your item is already here, unless verbal agreement has been made by Elizabeth Hall Bridal. You will receive a call, text, or email to confirm your item has arrived. It is the customers responsibility to notify us of changes to personal contact details.
3. When purchasing a stock item, the deposit and any other money paid is non-refundable. The item must be paid in full and collected within 30 days, unless prior verbal agreement is made to store stock at the boutique. This is a complimentary service Elzabeth Hall Bridal offers.
4. The balance of the order should be settled before the dress is taken from the premises, or alterations are made, whichever is sooner. If there are any funds outstanding, the item(s) cannot be released or altered.
5. The payment of a deposit is deemed as acceptance of the Terms of Trade. This agreement and all receipts in relation to this agreement must be retained as proof of purchase.

Cancellation of purchase

1. In the event of a cancellation, all monies paid are non-refundable and non-transferable.
2. No circumstances can be accepted INCLUDING event cancellation due to Covid-19 or any other reason.
3. Should an order be cancelled; the balance must be settled, and all goods collected within the 30-day window agreed.

Fabrics

1. Whilst every effort will be made to match fabrics, we cannot guarantee designs, trims nor the exact shade or texture of a fabric.
2. Some fabrics used are natural fibres and therefore contain minor variations and irregularities. These should be in no way construed as defective nor should Elizabeth Hall Bridal be held at fault.
3. The handiwork on some garments, especially those incorporating beadwork, is delicate. Extra care should be taken when transporting the gown, during wearing and cleaning. Elizabeth Hall Bridal are not liable for any damages once any item has left the shop.

Fittings and Alterations

1. After the date of order, no responsibility can be accepted by Elizabeth Hall Bridal for any changes which may occur to the customers body shape, size, or height. We cannot accept responsibility for any change in body shape from major weight gain, pregnancy or weight loss. This also includes due to weight loss medication. We will however endeavour to alter as best as we can, should you choose to use our associated seamstress.
2. The price of a garment does not include any cost incurred for alterations carried out by either our associated seamstresses or the customers personally arranged seamstress. If the customer chooses to have alterations carried out by our associate seamstresses, the estimated charge will be given at a consultation with the relevant seamstress.
3. Elizabeth Hall Bridal does offer an associated seamstress for alterations which more than likely, will need doing. You are within your rights to choose to take your garment elsewhere. This is purely a service we offer.
4. Our associated seamstress will only carry out what we class as standard alterations. For example, adjustments to length, bust and waist and strap length or sleeve length. Any major alterations will not be carried out by us. For example, major deconstruction of the gown or train removal. This is very timely for our seamstress and extremely costly for the bride.

Collection of Goods

1. At the final fitting appointment, the customer must check the garment in relation to fit, condition and beadwork and sign to confirm acceptance of the goods. Once the goods are in care of the customer, no responsibility will be held by Elizabeth Hall Bridal if any faults or problems occur pertaining to the fit, condition, or colour match of the gown.
2. If your registered event date passes, your item will become the property of Elizabeth Hall Bridal, within 30 days of the event date. It is the customers responsibility to notify us of a change or cancellation of event date.

Thank You for Your Custom!